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Problem or Symptom
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Possible Solution
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I cannot connect to a paired device that is listed in Entire Bluetooth Neighborhood.
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- Check to see if the device is turned on, in range, and in Discoverable mode (refer to the manual that came with the device for instructions for making the device discoverable). Devices that you have paired with are listed in Entire Bluetooth Neighborhood regardless of whether they are turned on, in range, or in Discoverable mode.
- Check to see if the device Bluetooth radio is turned on (refer to the manual that came with the device for instructions). If the other device is a Bluetooth computer, check the appearance of the Bluetooth icon in the notification area (see "Using Bluetooth Tools").
- If you have connected a Bluetooth device with another Bluetooth device besides this computer (for example, connecting a headset with a cellular phone), you must delete the existing connection to this computer, and then re-create the connection.
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The device I want to connect to is not listed in Entire Bluetooth Neighborhood.
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Check to see if the device is turned on, in range, and in Discoverable mode. See " Finding Bluetooth Devices."
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I cannot print to the Bluetooth printer from this computer.
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- If you have printed to the printer before, verify that the printer is in range, is turned on, is not malfunctioning, and is still paired with this computer.
- If you have not printed to the printer before, did you install the printer? If not, install the printer according to the instructions provided in Print to a Bluetooth Printer from This Computer. If you did install the printer, verify that the procedure you followed matches the instructions.
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I cannot print Print from another Bluetooth computer to a standard printer that is physically connected to this computer.
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- If you have printed to the printer before, verify that you are in range of and paired with this computer, that both the printer and this computer are powered on, that the printer is not malfunctioning, and that the printer is the default printer for this computer.
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I cannot send a fax using the fax capabilities of a Bluetooth telephone, modem, or other device that offers fax service.
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The device offering the fax service may be set to use another device instead of the fax modem.
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I cannot adjust the headphone volume.
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- Check to see if the volume on the headphones is set to minimum.
- Adjust the volume using the volume control on the media player rather than the master volume control on the computer.
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I cannot communicate with a cell phone or reconnect to a cell phone.
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Verify that the cell phone is in Discoverable mode, is in range, and that the Bluetooth radio is turned on. See " Finding Bluetooth Devices."
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I do not want Bluetooth Wireless Adapter software to start automatically whenever I log in. |
Click Start > All programs, right-click Startup, and select Open All Users. In the Startup folder, delete the Bluetooth shortcut. This prevents the programs bttray.exe and btstackserver.exe from starting automatically when you log in.
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I cannot transfer files from my Windows® XP computer to a Windows Vista computer.
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1.
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Open My Bluetooth Places on the Windows XP computer. Delete any instances of the Windows Vista computer.
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2.
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From the Control Panel, open the System window and display the Hardware tab. Click Device Manager on both the systems. Verify that none of the listed devices are followed by a yellow exclamation point.
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3.
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In the Bluetooth Tasks panel, click Search for devices in range. Select the Windows Vista device and click Add the selected Bluetooth device from the Bluetooth Tasks list.
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4.
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Follow the prompts on each device to establish a pairing between the two devices.
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5.
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When prompted to select the services you are interested in, select the File Transfer service and click Finish.
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6.
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Right-click the file you want to transfer, select Send to and select the Windows Vista computer to complete the transfer.
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Note: If the Windows Vista computer uses the Microsoft Bluetooth software, after Step 5, perform the following steps:
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6.
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On the Microsoft Vista computer, right-click the Bluetooth icon in the system tray and select Receive a File.
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7.
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Send a file from the Windows XP computer to the Windows Vista computer, and save the received file on the Windows Vista computer.
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My Bluetooth headset does not automatically switch between my sound card driver and Bluetooth stereo.
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When the driver is manually changed in the sound manager, the automatic switching mechanism between the sound card and the Bluetooth stereo may not work. To restore automatic switching, connect the Bluetooth device, and manually change the driver to the Bluetooth High Quality Stereo in the sound manager. Then disconnect the BT device. After reconnecting the device, the automatic switching should resume.
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